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CHEF REMI LIFETIME GUARANTEE

Everyone at Chefremi.com is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your product is not what you expected, you are free to request for a refund or ask for amazon gift card within 30 days of your purchase date, no questions asked. We also offer a Lifetime Warranty in the rare case when a kitchen tool breaks.

At Chef Remi we keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.

So just how can we do this? That answer is easy. Chefremi.com is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.

HOW TO SEND US A REQUEST?

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth replacement or refund process.

You do not need to return any damaged, defective or incorrect products received.

Just send us an email with the following details

  1. Order number
  2. Brief Description of the Problem
  3. Picture showing the problem described

Send all three to customerservice@chefremi.com

Give us at least 10 days before you received the replacement ( it takes only 15 minutes to process your replacement but the fulfillment of the delivery takes about 3 - 9 days )  

If your item(s) were damaged during shipping, there were missing, or incorrect items, we must be notified immediately to correct the issue. The sooner you notify us, the better.

CHARGES AND CREDITS

Receiving your refund - Chefremi.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.



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Why buy from us

We offer a 100% ‘cannot lose’ lifetime guarantee with all of our products. Chef Remi products are made from the highest quality materials and we consistently endeavor to provide you with the best kitchen products and customer support in the industry.

However, we also know that we cannot please everyone all of the time. Therefore, if at any time you aren’t thrilled with your cutting board, just send a quick message to our friendly support desk (support@chefremi.com) and you'll receive an immediate replacement or refund, depending on the nature of the issue.

No questions asked, no hard feelings, and absolutely no risk! We want you to become a lifetime customer here at Chef Remi and, as such, we’re prepared to offer a lifetime guarantee!

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REVIEWS

Let customers speak for us

5245 reviews
Cindy said: Perfect Burgers

I love this burger press, it makes the perfect burger every time. I love the non-stick, makes this so easy to use and so easy to clean.

Cindy said: Superior Cutting Board

I love this cutting board. It is a nice size so I can do a lot at one time. I like that it is reversible, that makes this doubly convenient. The one side has a groove the whole way around the edge which catches any liquids so I don't have a mess on my counter. It's quality material and cleans up nicely.

Cindy said: I love these measuring cups

This is such a nice set. I love the sizes, a size for different needs. The 4 cup is great for mixing in as well

Marie said: Grill brush

This grill brush is huge! It makes cleaning the grill so much faster then the tiny brushes that I normally find. I have been using it for a month now and it's still in amazing shape. Will last for a long time

Gene Cantwell said: Chef Remi BBQ Grill Brush

This is my second of this particular brush. I like the first one very much and it lasted through many cleanings. It was also very strong. I have broken some lesser made brushes. My only complaint is that the first one had a hook on it that I could hang in a specific spot on the grill. I ordered this one specifically because I though it would have the hook on the end like it predecessor. Alas, it didn't. We drilled the end and installed a hook ourselves. I would have given it 5 stars had it come with the hook attached. I would suggest not removing the hook for future orders. (It still shows in the picture on the website)