CHEF REMI RETURN POLICY

Everyone at Chefremi.com is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your product is not what you expected, you are free to return it within 30 days of your purchase date, no questions asked. We also offer a Lifetime Warranty in the rare case when a kitchen tool breaks.

At Chef Remi we keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.

So just how can we do this? That answer is easy. Chefremi.com is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.

HOW TO MAKE A RETURN

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process.

- Email customerservice@chefremi.com to get an RMA number - Before a return can be processed, we need to verify the purchase was made on Chefremi.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.

- Repackage your return and include the original receipt -Every Chef Remi order is shipped with a receipt that is included in the package. Write the RMA number on the original receipt, making sure to include it in the box with your item to be returned.

CHARGES AND CREDITS

Shipping charges - Customers are responsible for shipping costs back to Chefremi.com. However, Chef Remi will refund 100% of what you paid us. We will not deduct any original shipping charges out of your refund.

Receiving your refund - Chefremi.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.

 

DAMAGED OR INCORRECT ORDERS

If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified immediately to correct the issue.

Please email customerservice@chefremi.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.

Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better.

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Why buy from us

What people are saying about us:

  • "The shears arrived on time and in perfect condition. The moment I picked them up I knew these were quality shears. The very first thing I used them for was to cut a chicken in half. I cut through the breast, right down the middle and then through the spine. For a moment I thought something was not right with that chicken because I cut through it with such ease. I was amazed! They are extremely sharp and have a very nice weight to them. I feel tempted to buy another pair just because."

    By DRW

  • "Very fast delivery, very well packed, friendly, professional, courteous & very knowledgeable service. I'm a line cook so I go through 2-3 thermometers a month. This thermometer is very well built & very sturdy. It lights up which helps a lot. It's very quick on the readings which you greatly need when you have 15-25 things you need to check an hour. The probe is approximately 6-7 inches & at first I thought that was quite long but the more I've used it I like the longer probe. What more can I say about this? It's a great deal for the money & with a lifetime warranty you can't go wrong. I'll be buying a second & maybe a third for home on the barbeque grill."

    By deb

  • "At last, I can open the jars and bottles without asking for help. We were using some gizmo with a rubber strap that I could never understand how it was supposed to work let alone manipulate it correctly. Chef Remi’s jar opener is very simple to use and it really works on the first attempt with little to no pressure or stress on my arthritic hands. I am so glad I ran across this item and it is well worth the price (which is very good). I can use this tool not only in the kitchen but anywhere there's a jar, bottle or similar container to be opened."

    By grace jones

  • "I saw a commercial for these grill mats on TV, it almost seemed too good to be true.....so I bought them to try them out. Everything in the TV commercial was true and more! You can grill ANYTHING on these mats, keeps flavor in foods, you can add cheese & sauces to your food and there's no mess to clean up! Your grill stays clean, your food tastes amazing, and you simply rinse the mats with warm soapy water! I love these grill mats so much I bought another set for my dad, he grills all year round. My dad loved the grill mats also and is now telling his friends about them. AMAZING PRODUCT!!!"

    By Aly's Max

  • "My new favorite kitchen scissors. I love to cook but do everything I can to not have to touch chicken and these are perfect. Nothing worse than a pair of scissors that leave you half way through a cut and then doesn't come through, these are not those. I can't wait to try them out when making jerky next weekend. I will try to remember to post an update after but sure my review will remain the same. These feel very sturdy and like they will last forever. I have ordered several Chef Remi items and love them all. Wish they would make more stuff I could use as I have almost everything available on Amazon from them."

    By C.Hill

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